1.0 Only the person confirmed on the booking is permitted to stay at the accommodation. Any occupants not named on the booking need to be approved and this may incur an additional fee.
2.0 You acknowledge that as a condition of your booking and stay, that the House Rules have been read and understood.
3.0 The cost of repair of any damage, excluding fair wear and tear, will be recovered from the person who caused the damage.
Updated: 16 Dec 2025
1.1 Residents must respect the peace and privacy of other residents at all times.
1.2 Residents will ensure that noise levels are kept at an acceptable level and that noise does not adversely impact on neighbouring residents. Particular care is to be taken past 1Opm and before 7am in indoor common areas and resident rooms, if another resident or a neighbouring property owner complains about the noise after that time, then it may be necessary to use headphones or the like.
1.3 No live or amplified music is permitted in the common outdoor areas, nor is music to be audible beyond individual rooms or common indoor areas.
1.4 No alcohol is permitted to be consumed in common open space areas.
1.5 The common areas are not to be used between 9pm and 8am the following day, unless authorised by the Manager.
1.6 No parties are permitted, either in the common areas or in private rooms.
1.7 Windows and doors to indoor common rooms are to be kept closed during usage.
2.1 The premises are non-smoking with the exception of the allocated smoking area next to the emergency assembly point.
2.2 No unauthorised drugs are permitted on the premises.
2.3 Residents shall not engage in drug or alcohol abuse; sexual, racial or religious harassment; theft, property damage, violence or anti-social behaviour.
2.4 Residents must speak and behave respectfully towards one another. Residents are not to discriminate against other residents on the basis of gender, ethnicity, race, sexuality or religious beliefs. Residents are to avoid speaking or behaving in a way that engenders ill-feeling.
2.5 No prohibited weapons are permitted on the premises. Prohibited weapons are as defined in Schedule 1 of the Weapons Prohibition Act 1998.
2.6 No glassware is permitted in the outdoor common open space areas.
2.7 No visitors are permitted on the premises unless attended by a resident.
2.8 Residents are responsible for the behaviour of their visitors. Visitors are required to comply with the House Rules.
2.9 The Manager has the discretion to be able to ask any person to vacate the common areas, should they breach the House Rules.
2.10 No visitors are permitted to remain on the premises between the hours of 8pm and 9am the following day.
2.11 Residents must keep entrance doors shut and locked at all times.
2.12 If a resident loses their security card/key it will be necessary to pay for the replacement card/key.
2.13 Residents are not to use the premises for any illegal purpose. Residents are not to use the premises other than as a residential room. For example, residents are not to use the premises as office premises or business premises or retail premises. (That does not preclude a resident using, for example, a laptop computer or phone for work-related purposes).
3.1 Rubbish is to be placed in the bins provided. Residents must remove waste from their rooms and place it in the communal bins on the ground floor. Residents shall separate recyclable material from non-recyclable material. No recyclable material shall be kept in bags (e.g. plastic bags). General waste is to be stored in plastic bags and shall be tied prior to storage. Residents are to wash recyclable containers so that gross organic matter is removed. The green bins are for Managers use only for landscaping matter.
3.2 There shall be no littering.
3.3 Occupants are to keep their room and bathroom clean at all times, and make their room available for inspection by the Manager fortnightly as per the Occupancy Agreement.
3.4 Residents are to keep the common areas clean and tidy. Residents who use common areas are responsible for returning these areas to a clean and orderly state following their use. Residents are to clean common room kitchen surfaces and to sweep up food waste. Residents are to wash dishes, cooking utensils, pots and pans immediately after use in common areas. Residents are to wipe down table and counter surfaces after use in common areas.
3.5 Residents are to store food within in-room cupboards and fridges, not in common areas.
3.6 No clothes, washing, towels or other items are to be placed on any window or balcony.
3.7 Residents must remove their washing and belongings from the common laundry areas immediately after their washing cycle has been completed.
3.8 Residents using the clothes drying lines are to remove the clothes when they are dry and are not to leave clothes hanging out for longer than necessary – within reasonable parameters acknowledging that residents might go out for the day and return to bring in their dry clothes.
3.9 The Boa Manager will have the authority to implement a roster for the use of the clothes drying area and washing machines if necessary. Residents shall adhere to that roster unless another rostered resident gives a resident permission to use their space in that roster.
3.10 No pets are permitted with the exclusion of assistance animals as per Part 6, Companion Animals Act 1998 NSW.
3.11 Residents must report any damage or maintenance requirements to the Manager or Caretaker.
3.12 Residents must not remove or alter any furniture or fittings in the premises.
3.13 No crockery/cutlery/glassware be taken out of the dining area.
4.1 Residents must keep common areas and corridors free of personal belongings, to ensure there are no obstructions to the safe evacuation of the building.
4.2 Residents must not interfere with fire safety measure or equipment.
4.3 Candles and other naked flames are not to be used in the premises.
5.1 Limited parking is available on-site for cars, motorcycles and bicycles.
5.2 Thirty-two car parking spaces, including one accessible space, are available for residents. Occupants of accessible rooms with an accessible parking permit shall have access to the accessible space at no additional fee. Other car spaces will be available on a first come first served basis for no additional fee.
5.3 Motorcycle and bicycle parking spaces will be allocated on a first come first served basis at no charge.
6.1 Upon vacating the accommodation, guests must remove all personal belongings, perishable items, and dry goods. Any items left behind will be deemed abandoned and may be disposed of after 48 hours, unless prior alternative arrangements have been agreed in writing with management.
Updated: 9 Dec 2025
Cancellations must be made at least 14 days prior to the scheduled check-in date to receive a full refund of any payments made, less a $100 administrative fee.
If a booking is cancelled within 14 days of the check-in date, a cancellation fee of 50% of the total booking cost will apply. If a booking is cancelled within 7 days, a cancellation fee of 100% of the booking cost will apply.
If a guest does not arrive on the scheduled check-in date (no-show) or departs early without notice, the full booking amount will be charged.
Weather-related cancellations. Events beyond the control of Workstays and its Partner Properties (e.g., natural disasters, public health restrictions) unless otherwise required by law. Management reserves the right to offer a booking credit rather than a cash refund at its discretion.
Changes to booking dates or accommodation type are subject to availability and may incur a $50 amendment fee. Amendments made within 14 days of check-in are subject to the late cancellation policy.
Refunds will be processed within 14 business days of the cancellation request, using the original payment method.
From time to time, Workstays may agree to place a temporary hold on a property for upcoming bookings. To secure a hold, a holding deposit will be required at the time the hold is made. Amounts will vary from $1,000 to 1 week’s total, depending on the scope of the accommodation needed.
Within 14 days prior to the scheduled arrival date, an invoice for the full cost of the upcoming stay will be issued and is payable in advance.
If the booking is cancelled within 14 days of the arrival date, the holding deposit will be forfeit.
If the hold is cancelled more than 14 days prior to the arrival date, the holding deposit will be refunded, less a $100 administration fee.
Where accommodation is booked based on rostered or forecast crew requirements, any changes made within seven (7) days of the scheduled stay will still incur the full accommodation fee.
We are currently upgrading our booking system. Please call us directly or use the booking form below:
